Terms and Conditions
Welcome to Distinct Cleaning Services. By accessing or using our website or services, you agree to be bound by these Terms and Conditions. Please read them carefully before using our site or booking our services.
1. Services
Distinct Cleaning Services offers residential and commercial cleaning solutions. Services are subject to availability and may vary depending on location, client preferences, and staff availability.
2. Booking and Cancellations
- Booking: Appointments can be scheduled by contacting us directly.
- Cancellations: Please provide at least 24 hours’ notice to cancel or reschedule an appointment. Late cancellations may incur a fee.
- Access: It is the client’s responsibility to ensure that the property is accessible at the time of service.
3. Pricing and Payments
- All prices are provided upfront or via a custom quote.
- Prices are subject to change with prior notice.
- Payment is due upon completion of service unless otherwise agreed.
- We accept payments via [Cash/Card/Online Transfer – customize as applicable].
4. Satisfaction Guarantee
If you are not satisfied with our cleaning service, please contact us within 24 hours. We will arrange a re-clean or provide a suitable resolution.
5. Client Responsibilities
Clients are expected to:
- Secure any valuables prior to service.
- Provide accurate service details and special instructions.
- Ensure pets are secured (if applicable).
6. Liability
We are insured; however, Distinct Cleaning Services is not liable for:
- Pre-existing damages
- Items not reported as fragile or sensitive
- Losses due to inaccurate service information provided by the client
7. Intellectual Property
All content on this website, including logos, text, and images, is the property of Distinct Cleaning Services and may not be copied or reproduced without permission.
8. Termination
We reserve the right to refuse or terminate services at our discretion, especially in cases of unsafe or inappropriate client behavior.
9. Changes to Terms
We may update these Terms and Conditions from time to time. The updated version will be posted on our website with the revised effective date.